If something arrives damaged
Send us a photo within 7 days of your box arriving and we’ll replace the item or refund it, whichever you’d prefer. You won’t be out of pocket for postage.
Returns & exchanges
If something isn’t right, we’ll make it right.
Change of mind
If you’ve changed your mind, get in touch within 14 days of delivery. Boxes need to be unopened and in their original condition, and return postage is covered by the sender.
Exchanges
Ordered the wrong milestone? As long as the box is unopened, we’re happy to swap it for the one that fits her moment.
Personalised items
Anything personalised for her is made to order, so it can’t be returned for change of mind. If it arrives faulty, we’ll always put it right.
Your rights
None of the above limits your rights under the Consumer Guarantees Act. If a product is faulty or not as described, you’re entitled to a repair, replacement or refund.
Need a hand with a return?
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